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Privacy Policy

Last Updated: [01.01.2025]
 

1. Introduction
 

Welcome to Arborista Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website arboristaservices.uk and use our services.
 

2. Information We Collect
 

We may collect and process the following types of personal data:
 

a) Information You Provide to Us

  • Name, email address, phone number, and other contact details when you make an inquiry or request a quote.

  • Billing and payment information if you purchase our services.

  • Any additional details you provide through forms, emails, or customer support.
     

b) Information Collected Automatically

  • Cookies & Tracking Technologies: We use cookies and analytics tools (e.g., Google Analytics) to collect information about website usage, including IP addresses, browser types, and pages visited. Please refer to our [Cookie Policy] for more details.

  • Log Data: When you visit our website, our servers automatically log standard data such as your browser type, operating system, and access times.
     

c) Information from Third Parties

We may receive data from third-party sources such as business directories or partners if you have given them consent to share your information with us.
 

3. How We Use Your Information
 

We use your data to:
✅ Provide and manage our services, including scheduling tree surgery work.
✅ Respond to inquiries, process quotes, and handle customer support.
✅ Improve our website and services through analytics and feedback.
✅ Comply with legal obligations and prevent fraudulent activities.
✅ Send marketing communications (only if you have opted in).
 

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract – To provide you with requested services.

  • Legitimate Interests – For business improvement, security, and customer service.

  • Legal Obligation – To comply with laws and regulations.

  • Consent – Where required, such as for marketing emails (you can withdraw consent anytime).
     

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers (e.g., payment processors, IT support).

  • Legal Authorities if required by law.

  • Business Partners where necessary for service delivery.
     

6. Data Security & Retention

We implement appropriate security measures to protect your data from unauthorized access. We retain personal data only as long as necessary for the purposes outlined in this policy.

 

7. Your Rights

 

You have the right to:
🔹 Access, correct, or delete your personal data.
🔹 Object to processing based on legitimate interests.
🔹 Withdraw consent for marketing communications.
🔹 Request data portability in certain cases.

To exercise your rights, contact us at treeservices@arborista.uk.
 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
 

10. Contact Us

If you have any questions about this policy or your personal data, please contact us:

📧 Email: treeservices@arborista.uk
 

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